Our Leadership Team

Helen Keller

Our core values include:

We recognize that all people have gifts and are able to contribute to their community

We promote an environment of continuous learning and improvement

We value the diversity of the communities we service, striving to be accessible and welcoming to everyone seeking our services and support

We invite and encourage our community to participate and enhance the lives of the people we support

We encourage our employees to be imaginative, creative and flexible in their roles

We foster and support contributions from all our members

We strive to communicate openly and proactively

We nurture a co-operative team environment

We promote choice and independence

Meet Our Leadersip

Jackie Ayer

executive Director

Jackie has dedicated her career to supporting people from all walks of life. She has a deep compassion for people and applies her psychology education to building relationships to enrich the lives of others. Her compassion, strengths and leadership encourages the Individuals and staff to be their best selves. She loves to engage others in their learning through facilitating workshops that are fun and inspiring. You will find Jackie with her family outside enjoying nature or spending quality time with friends over a cup of decaf coffee.

Shelly Talbot- Clout

Director of programming

Shelly has devoted her long career to supporting Individuals to communicate their personal hopes and dreams and is deeply honored to have been invited to join them in their life journeys. She has aided in developing creative strategies to helping individuals to achieve their dreams.  Shelly has dedicated over 25 years of her career to MSA Society. She has a Social Services Education background and she passes on her knowledge, passion and experience to her team.  Outside of work you will find Shelly enjoying time with her family and contemplating her love of the Christmas season.

Henry Falk

Finance Director

Henry has been applying his CGA & CPA designations to MSA’s finance department for 28 years. Henry is meticulous in his role and is dedicated to ensuring MSA’s financial department is well organized and efficient. Most of all Henry is approachable and is always willing to answer questions, provide support and imparting his expertise to others. Henry has a wonderful sense of humor and finds joy in the latest advances in technology. Outside of work you will find Henry looking for ways to improve his fitness and traveling with his family.

Natasha Desrochers

community inclusion Manager

Tasha has been with MSA for over 10 years specializing in walking along side Individuals who have difficulty expressing their emotions. She is creative and flexible in her approach which makes her easy to talk to and open to new ideas. Tasha’s loves to be active with our Individuals and can be found outside enjoyed activities that require lots of movement. When Tasha is not at work she can be found outdoors communing with nature, throwing a baseball and having fun with her twin boys.

Trisha Ambridge

Community Home share Manager

Trisha has been committed to MSA for over 20 years supporting individuals, families, caregivers and staff. She brings passion and expertise to our Residential services, ensuring staff are well supported and Individuals are receiving exceptional person-centered care. As a strong advocate, Trisha is responsive and will always go the extra mile for our Home Share Providers and Individuals. Trisha is a proud parent of two daughters and her very energetic dog.

Matt Lutz

Human Resource Manager

Matthew is a Human Resources specialist with eight years of diverse human resources experience in the non-profit and education fields. His areas of expertise include full cycle recruitment, performance management, policy and handbook development, and job description development. Matt is a strong believer in encouraging work/life balance in the workplace as well as championing internal wellness campaigns to assist employees with effective mental health techniques. He strives to enhance employee coaching and leadership development to help build a strong, cohesive team. Matt chairs the Labour Management committee as well as the Cultural Diversity and Inclusion committee. Matt enjoys boardgames with his wife but can also be found building blanket forts or looking for treasure with his young children.

Mandy McMahon

Fundraising /program development Manager

Mandy arrived in Canada over 10 years ago from Scotland and brings with her a wealth of experience working in the Non-Profit sector both in her home country and in Canada. She applies her expertise and community relationships to design and support new initiatives in current programs as well as developing new initiatives to meet needs within the community. Mandy loves to plan and implements events . In her spare time, Mandy enjoys being active, spending time with her children and spoiling her two hilarious dogs.

Carmen Lundy

Community housing Manager

Our Team Leaders

MSA program Team Leaders work closely with our Individuals and families to offer a person-centered approach to their daily routines. Team Leaders can be relied upon to answer question, provide support, and problem solve various situations.


MSA is privileged to have skills and committed Team Leaders in each program. You can click on the links below where you will find each Team Leaders Personal Profile.

Liliia Fabian

Mill Lake, Mt. Waddington & Respite Team Leader

Darci Bergen

Community Inclusion Team Leader

Shawn Anderson

community inclusion Team Leader

Our Administration Team

MSA would not be able to run smoothly without the incredible support of our Administration Team.

Each person on this team goes above and beyond to provide support to all our staff ensuring they have the tools necessary to bring their best selves forward for Individuals we serve. You can click on the links below where you will find each Administration Staff’s Personal Profile.

Armando Escobar

Payroll & Benefit Administrator

Lisa Lowe

Administration/Operations Assistant

Alysha Falk

Finance Assistant

Our Staff Team

MSA has an incredible team of staff that passionately supports and walks along-side individuals as they journey through life.

The help each person reach for the stars and achieve their hopes and dreams through caring and compassionate relationships and a person-centered thinking approach. MSA is truly honored and blessed to have staff who are dedicated and committed to the mission and values of MSA.

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